Billing validation
Identify differences between contracted and billed services.
Direction service
Audit and Account Analysis
Learn how we can help manage your telecom expenses
What is required for audit
SaaS
- Contracts.
- Contracted services.
- Rates.
- Bills.
- Billing cycles.
- Invoices.
- Allowances.
- Manageable resource.
- Resource group.
- Resource services.
Contracts.- Contracted services.
- Rates.
- Bills.
- Billing cycles.
- Invoices.
- Allowances.
- Manageable resource.
- Resource group.
- Resource services.
What Audit and Analysis provides
- Validation of bills presented by providers.
- Full knowledge of contracted services.
- Proper allocation of telecommunications costs.
- Maintain a complete and up-to-date inventory of the plant.
- Detailed analysis of all consumption items.
- Correctly dispute bills.
- Pay bills reliably.
- Allow managers to analyze their expenses.
- Compare actual expenses with those presented by operators (reconciliation).
What can be analyzed
Based on the level of data provided by the customer, we can audit bills at the following levels:
- Level 1 - services contracted for the account/invoice.
- Level 2 - contracted resources.
- Level 3 - services contracted for the resources.
Level 1 - Analysis requirements
Definition: Audit of services contracted for the account/invoice
- Contract data with the operator.
Contracted services Rates and rules for billing Allowances (optional) - Invoice cycle data
- Invoice file in text format Preferably in FEBRABAN version 2 or 3 format
Level 1 - Reported divergences
- Charges made to canceled accounts*
- Charges for canceled services* on the account
- Charges for services not contracted for the account
- Charges for services before their contracting date
- Charges for services that should be billed on the next invoice
- Charges outside the legal period determined by ANATEL
- Divergence between charged value and contracted value of services
Level 2 - Analysis requirements
Definition: Audit of contracted resources
- Level 1 requirements
- Updated registration of Manageable Resources Activation/cancellation date
- Registration of Manageable Resource Groups Use of services with group rate
Level 2 - Reported divergences
- Charges for resources not covered by the account contract
- Charges made for resources not yet active on the date
- Charges for canceled resources*
- Divergence between intra-group charged value and contracted service value
Level 3 - Analysis requirements
Definition: Audit of services contracted for resources
- Level 1 and 2 requirements
- Updated service registration for Manageable Resources Activation/cancellation date
Level 3 - Reported divergences
- Charges for services not contracted for the resource
- Charges for canceled service* on the resource
- Charges for services before the activation date
- Total service charges that should be proportional to the consumption period
Control and savings
Find discrepancies in telecom invoices
Compare invoices, contracts, rates, services and usage.
Dispute evidence
Organize supporting information.
Reliable inventory
Relate invoices, resources and services.
Data-driven decisions
Correct processes and seek savings.
When to audit invoices
Depth depends on available data.
Recurring invoices
Validate charges before payment.
Contract changes
Check rates after migrations.
Complex inventories
Cross-check data at scale.
Auditing FAQ
What data is needed?
Contracts, services, rates, invoices, resources and usage data may be included.
Do audits have the same depth?
No. It depends on data quality and detail.
Do results support disputes?
Yes. Findings can guide carrier disputes.
Can auditing be recurring?
Yes. Recurring cycles keep controls current.
Want to validate upcoming invoices?
Assess the appropriate audit level with Direction.