Inventory Management and Governance 
Financial Management (Audit and Disputes) 
Contract and Account Management 
BI (Reports and Graphs) Cost visibility
Understand where and how telecom resources are used.
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Telecom Expense Management
Learn how we can help manage your telecom expenses
What does TEM mean?
Telecommunications Expense Management (TEM) is a methodology used by organizations with a primary focus on managing their Telecommunications Network supported by 4 basic pillars: technology, processes, policies and people.
Technology
Software is used to manage the telecommunications assets (circuits, services, equipment, leases, invoices, accounts, resources, devices), reinforce the use of business processes (orders, approval, problem solving) and manage access critical information from Telecommunications Infrastructure.
Process
It is the business rules of organizations that define how the network will be implemented, managed and eventually even shut down or converted to another.
Policies
They define how the processes will be applied and executed to guarantee the integrity of the TEM solution.
People
It is agents with knowledge of networks, telecommunications and software who follow the methodologies and use them to deploy and manage telecommunications resources.
The TEM methodology brings together technology, data and people in a centralized way in a collaborative ecosystem where all participants are interconnected and even different systems can talk to each other.
The disciplines of TEM
The heart of a methodology that uses TEM is the Inventory. It makes no sense to manage something you don't know.
It is critical for any organization to maintain a centralized repository containing all information about circuits, services, routers, switches, PBX, Smartphones, orders, invoices and any other telecommunications equipment.
Once the Inventory has been registered and it is of fundamental importance that you have complete control over it and keep it updated. Therefore, it is important that the organization uses the best possible practices to include, change and exclude items in the inventory. All of this must be done using appropriate technology with software capable of automating these processes and integrating with other systems
If the Inventory is the Heart of TEM, Financial Management could be compared to Pocket. Paying bills, acquisitions, rents and apportioning all these expenses are necessary activities for any company that values its investments in telecom.
Financial management is usually the one who alone justifies the implementation of TEM in an organization. This becomes true when we find that the telecom bills charged by operators are on average between 10% and 40% higher than those actually used. The lack of adequate technology for these analyzes makes it impossible for organizations to challenge these values.
The Contracts contain all legal aspects of the provision of services between the customer and the operators. For this purpose, all tariff rules and values are defined for each contracted service, Service Levels (SLAs) and possible contractual amendments.
Accounts are the charges for services defined in contracts normally grouped by type of service or geographic arrangement.
Maintaining the inventory, auditing and reconciling the accounts are peculiar and important activities for the entire system that preserves TEM, but it is the Business Intelligence - BI tools with their Graphs and Reports that will allow customers to better use and analyze the information maintained by the system.
The results of these analyzes will be a real improvement in the use of telecom resources in the organization.
How we can help you with TEM
Direction has software and service solutions that can help you implement the TEM methodology in your company. You can manage with your own team or use our team or the team of our partners with a solution entirely in the cloud.
The Audit and Reconciliation modules of TollManager and / or CallManager were built based on the technology pillar of the TEM methodology.
Using the functionality of these modules we can help you:
Maintain a complete and effective Inventory of all your organization's network resources including: circuits, services, computers, cell phones, switches, notebooks, Pabx, etc .; - Centralize all telecom information in a single data repository with the ability to access the web to view reports, graphs, perform real-time analysis and BI;
- Pay the telecom bills reliably, whether they are landline, mobile, data, 0800 or services;
- Control all the dispute processes carried out against the operators;
- Properly allocate telecom costs to the organization's cost centers;
- Correctly apportion expenses;
- Understand the real costs of telecom and its service providers;
- Make comparisons that allow a better negotiation with service providers;
- Compare and reconcile Pabx tickets with those presented by Operators;
- Give full visibility to the organization's managers of their telecom costs;
- Identify areas of the company where the biggest expenses or potential actions to reduce costs are;
- Identify and avoid waste through analysis of services that are no longer in use;
- Allow the implementation of usage policies that allow cost reduction through analysis and optimization of telecom resources;
- Choice of the best plans and service packages most suitable for the organization;
- Have efficiency gains through an automated process.
Continuous management
Turn telecom expenses into management decisions
Centralize inventory, contracts, invoices and usage for visibility and control.
Inventory and contracts
Organize resources, carriers, rates and terms.
Invoice control
Support validation, allocation and disputes.
Continuous governance
Connect technology, processes, policies and people.
Where TEM creates value
Integrated management reduces complexity.
Multiple sites and carriers
Consolidate distributed information.
Fixed, mobile and data
Manage services with consistent controls.
Contract optimization
Use real data to guide negotiations.
TEM frequently asked questions
What is TEM?
A telecom expense management methodology based on technology, processes, policies and people.
What can be managed?
Inventory, contracts, rates, invoices, cost centers, usage and disputes.
Are TEM and CallManager the same?
No. TEM is the methodology; CallManager provides supporting technology.
Can implementation be gradual?
Yes. It can start with high-impact areas and evolve over time.
Want more control over telecom spending?
Talk to Direction about the best starting point.